Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*


 

87%
86%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Great experience - Dr.Nyugen was awesome. explained everything very detailed and understandable.. Nurses were great too.. Dr Cummings is very good and very detailed .. felt very comfortable with this group"

"Hollywood Memorial is my second home. I've had a few procedures there and am always satisfied with the care the doctor and nurses have given me. That's why I've returned time and time again."

"In registration room the nurse was very nice and helpful. Anesthesia doctor was very nice and helpful."



"I really enjoyed the nurses at the surgery center they made my experience go very smooth. Thank you to everyone who helps."

"The best experience ever. Dr Vendreys has the best bedside manners ever and the nurses that took care of me were all excellent, great attitude. The lady who checked me in always had a smile on her face; even the one who collected my coinsurance made me welcoming. amazing staff and the facility was very clean. I definitely recommend this facility to anyone."

"The staff including nurses, doctor and anesthesia were all very pleasant. I would recommend your facility to anyone who needs to have a same day procedure. The care, privacy and level of respect to your needs exceeds expectations compared to other facilities I have had procedures at. Way to go keep up the good work."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.