Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*


 

87%
86%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Each member of the staff that we were in contact with was exceptional! They genuinely cared for my wife and I and they made my surgery experience as smooth as possible. I felt very safe in their care! It was the best experience at a medical facility that I've ever had!"

"The personnel was extremely helpful from the moment they called me to give me instructions until the end. The check in was very easy and they made me feel very welcomed. The nurses were amazing and the entire staff. Very happy!"

"All aspects of my visit were well coordinated and went very smoothly and efficiently with almost no waiting. I was VERY impressed!!"



"The best experience ever. dr Vendreys has the best bedside manners ever and the nurses that took care of me were all excellent, great attitude. the lady who checked me in always had a smile on her face; even the one who collected my coinsurance made me welcoming. amazing staff and the facility was very clean. I definitely recommend this facility to anyone."

"A very good experience. I would not hesitate to choose this facility again if needed. (I am presently a practicing RN)"

"It was an extraordinary health service received from everyone in this facility center. Outstanding job performance from everyone! Thanks for your excellence!"

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.